96bd Privacy Policy

96bd ("we", "us", or "platform") operates a trusted online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains how we handle the personal information you provide or that we collect on our website 96bd.cam.

By using our platform, you agree to the terms described in this policy. If you disagree with any part of this policy, please stop using our services and contact us.

This privacy policy should be read alongside our Terms and Conditions and Responsible Gaming policy.

When you register an account on 96bd or use our services, we may collect the following personal information:

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Payment information — transaction records through bKash, Nagad, Rocket, or Upay.
• Documents provided for identity verification (copy of national ID or passport).
• Communication history with our support team.

We automatically collect certain information when you browse our website:

• IP address and device identifier information.
• Browser type, operating system, and device information.
• Duration of site access and usage, list of pages visited.
• Cookie and local storage data (details provided below).
• Referral source — how you arrived at our site.

96bd uses your information only for the following purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Identity verification: Confirming the age limit of 21 and preventing fraud.
• Transaction processing: Processing deposits and withdrawals and maintaining transaction history.
• Customer support: Resolving your issues and providing assistance through 24/7 live chat.
• Responsible gambling: Identifying unusual gaming behaviour and enforcing self-exclusion requests.
• Legal compliance: Following applicable laws and regulations.
• Platform improvement: Improving service quality, security, and user experience.

If you give your consent, we may send you promotional offers, bonus updates, and gaming-related information. You can withdraw this consent at any time. Unsubscribing from marketing emails does not affect essential account-related messages.

96bd never sells your personal information. However, information may be shared with specific third parties in the following circumstances to provide our services:

• Payment processors: Information required to process transactions through bKash, Nagad, Rocket, and Upay.
• Technology partners: Organisations engaged for site security, hosting, and operations.
• Game providers: Our gaming partners including Pragmatic Play, Spribe, and JILI, who follow their own privacy policies.
• Legal authorities: When required by court order, government investigation, or applicable law.

All third-party agreements include obligations for data confidentiality and protection.

For technical reasons, your information may be stored and processed on servers located outside Bangladesh. In such cases, we ensure that appropriate safeguards are in place and that data protection standards are maintained.

The 96bd website uses cookies and similar technologies to improve your browsing experience. The types of cookies we use:

• Essential cookies: Required to maintain login sessions and ensure security. Disabling these may prevent the site from functioning properly.
• Functional cookies: To remember your preferences such as language and display settings.
• Analytics cookies: To monitor site usage and improve services.
• Marketing cookies: Only with your consent, to display relevant offers.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may prevent you from logging in to your account.

96bd follows industry-standard technical and organisational measures to keep your personal information secure:

• SSL encryption: All data transmission between your device and our servers is encrypted.
• Access controls: Only authorised staff can access your information on a need-to-know basis.
• Firewall and intrusion detection: Active protection against unauthorised access and cyber attacks.
• Regular security audits: Our systems are reviewed periodically.
• Password hashing: Your password is never stored in plain text.

No method on the internet is completely secure. However, we are committed to ensuring the highest level of protection.

We retain your information only for as long as necessary:

• Active account data — for as long as the account remains active.
• Transaction records — for the period required by legal obligations.
• After account closure — for the minimum period required to meet regulatory obligations.
• Marketing data — as soon as you withdraw consent.

Once the retention period has passed, data is securely deleted or anonymised.

You have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your information in certain circumstances.
• Right to restrict processing: You may ask us to limit use of your data until a dispute is resolved.
• Right to portability: You may request your information in a convenient format.
• Right to object: You may object to your information being used for marketing purposes.
• Right to withdraw consent: You may withdraw any previously given consent at any time.

To exercise these rights, contact our support team. We will respond within a reasonable time after receiving your request.

96bd strictly does not provide services to anyone under 21 years of age. We do not intentionally collect personal information from anyone under 21. If it comes to our attention that such information has been collected, we will delete it immediately and close the associated account.

96bd may change or update this privacy policy from time to time. When changes are made:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• For significant changes, we will send a notification to your registered email.
• Continued use of our platform after changes will be considered your acceptance of the new policy.

We recommend that you visit this page regularly and read the latest policy.

Our platform may embed software from game providers (such as Pragmatic Play, JILI, Spribe) which is governed by their own terms of service and privacy policies. 96bd has no control over these third-party privacy practices and this policy applies only to 96bd.cam.